You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered.
◈ If the buyer does not receive the ordered products within 45 days (in India) or 90 days (outside India) of the order date.
◈ If www.GovindMilk.com or “Govind Milk & Milk Products Pvt. Ltd.” fails to deliver the products ordered.
◈ If First Flight Couriers or DTDC Couriers do not service the shipping location.
Refund requests for damaged products will not be accepted. Damaged products, on the other hand, will be exchanged in accordance with our exchange policy.
The refund process will begin on the 46th day (for orders within India) and 91st day (for orders outside India) of the order and will take at least 30 days. The refund will be processed using the same payment method as the original payment.
No returns will be accepted if a customer wishes to return a product because he or she does not like it after receiving it or believes the product does not meet his or her expectations. No refunds will be given in the following cases:
◈ Incorrect or outdated delivery address.
◈ After 2 failed delivery attempts by our courier agencies.
◈ Package refused by recipient.
All emails in this regard are to be sent to contact@govindmilk.com